Return & Refund Policy
At Hamza Turk, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a straightforward return and refund process.
Returns & Exchanges
- Customers can request a return or exchange within 7 days of receiving their order.
- To ensure a smooth process, please keep the product in its original packaging and unused condition.
- Exchanges are allowed for the same product or an equivalent product, subject to availability.
Return Process
- Customers should contact us via email or WhatsApp at hamxiturk007@gmail.com to request a return or exchange.
- Return shipping is paid by the customer, unless the item was received damaged or incorrect.
- A brief unboxing video may be requested in case of damaged items for verification purposes.
Refunds
- Once your return is received and inspected, we will process the refund to your original payment method.
- Refunds typically take 3–5 business days to appear in your account.
- Any applicable restocking fees will be clearly communicated at the time of return.
Cancellations
- Orders can be cancelled before shipment by contacting us via email or WhatsApp.
- Once the order is shipped, cancellation is no longer possible; please follow the return process instead.
We aim to make returns and refunds as smooth as possible, because your satisfaction is our top priority.
